Photo purchase terms

1. Scope and acceptance

These Photo Purchase Terms («Sales Terms») govern purchases made by end customers («Buyer») through paid galleries enabled on the Ftens platform («Platform», «we», «us»).

By starting payment in a paid gallery, the Buyer confirms they have read and accepted these Sales Terms, Ftens’ Privacy Policy, and where relevant the Platform’s general Terms and Conditions.

2. Parties and Ftens’ role

2.1 Photographer seller

The photographer or studio that publishes the gallery and sets prices («Photographer», «Seller») is responsible for the sale of digital content: quality, image selection, pack description, fulfilment, and Buyer support.

2.2 Ftens as technology platform

Ftens is not the seller of the photographs. We act as a technology intermediary: gallery hosting, watermarked previews, payment via Stripe Connect, and download access after payment.

Payments are processed for the Photographer through their connected Stripe account. Ftens may retain a platform fee disclosed before payment, according to current settings.

2.3 Sale contract

The contract for supply of digital photographs is formed directly between the Buyer and the Photographer. Ftens does not guarantee artistic outcome or fitness for a particular purpose, except as stated in the Photographer error clause below.

3. Subject matter: digital content

3.1 What is purchased

The Buyer acquires a personal use licence for the digital photographs (without watermark) included in the paid pack or selection, in the formats and resolutions the Platform makes available at download time.

Unless otherwise agreed in writing between Buyer and Photographer, the following are not granted:

• Resale or sublicensing of files.
• Use in stock libraries, mass merchandising, or third-party campaigns without express licence.
• Modifications that infringe copyright or third-party personality rights.

3.2 Immediate delivery

After successful payment, download access is provided immediately or shortly thereafter via link, session cookie, and/or email. The Buyer is responsible for keeping access and downloading within a reasonable time.

3.3 Watermarked preview

Images shown before payment are watermarked. The Buyer acknowledges that the paid version corresponds to the photos selected and paid for under the chosen pack.

4. Price and payment

• The total price is shown before redirecting to Stripe Checkout.
• Payment is made using methods supported by Stripe.
• Stripe processing fees may apply to the Photographer; net amounts in Stripe Express may be lower than the gross price shown to the Buyer.
• Ftens does not store full card details.

5. Refunds and right of withdrawal

5.1 General rule: no refunds

Except as set out below, no refund is due once payment is completed and download access has been granted, as this is digital content supplied without physical media delivered with the Buyer’s consent.

5.2 Exceptions

A refund or re-delivery may be considered, at the Photographer’s and/or Ftens’ discretion, only in exceptional cases limited to:

1. Photographer error: wrong files, corrupt files, substantial duplicates, clearly lower resolution than promised, or photos that do not match the commissioned pack.
2. Extraordinary circumstances duly evidenced (e.g. prolonged Platform failure preventing download, not resolved within a reasonable time after notice to support).
3. Duplicate charge or verified payment amount error.

The following are not grounds for refund: change of mind, aesthetic preference, comparison with other sessions, Buyer device issues, or editing software incompatibility unless the file itself is defective.

5.3 Procedure

The Buyer must contact within 14 days of purchase, stating purchase email, gallery, and a description of the issue, via:

• The Photographer (recommended first), and/or
• Ftens: info@ftens.com (subject: «Gallery purchase claim»).

If a refund is approved, it will be made via the original payment method where possible, or via renewed access/credit agreed with the Photographer.

5.4 Right of withdrawal (EU consumers)

If the Buyer is a consumer in the European Union, they may have a 14-day withdrawal right for distance contracts, unless they have expressly requested immediate supply of digital content and acknowledge loss of the withdrawal right once download starts or access is delivered, as applicable law requires.

By checking the acceptance box before payment, the Buyer confirms this request for immediate supply where required by law.

6. Photographer obligations

The Photographer warrants, to the extent of their responsibility:

• Necessary rights to commercialise the images (author, assignment, or licence).
• Personality / likeness consents where required by law.
• Clear pricing and packs.
• No illegal, defamatory, or third-party infringing content.

The Photographer shall indemnify Ftens against third-party claims arising from their content or breach, to the extent permitted by law.

7. Buyer obligations

The Buyer agrees to:

• Provide a valid email for access and communications.
• Not publicly share download links enabling mass unauthorised use.
• Not initiate fraudulent chargebacks without following clause 5 first.

Unjustified chargebacks may result in access being revoked and cooperation with the Photographer and Stripe in dispute handling.

8. Limitation of Ftens’ liability

To the maximum extent permitted by law, Ftens shall not be liable for:

• Indirect damages, lost profits, or lost opportunities arising from the Buyer–Photographer relationship.
• Visual content, editing, or delays attributable to the Photographer.
• Short service interruptions due to maintenance, force majeure, or third parties (including Stripe).

Ftens’ total liability to the Buyer for a given order, if ever established, shall not exceed the platform fee Ftens received for that order or, if none, EUR 50, whichever is greater within mandatory legal limits.

9. Claims, disputes, and governing law

• Claims about photo quality or content: primarily to the Photographer.
• Claims about Platform or payment operation: info@ftens.com.

These Sales Terms are interpreted under the law of Ftens’ country of establishment, without prejudice to mandatory consumer protection rules in the Buyer’s country of residence.

10. Changes

We may update these Sales Terms. The current version will be published at this URL with an update date. Purchases are governed by the version accepted at payment time.

11. Contact